Areas Where Pharmacies Can Overcome Language Barriers

Healthcare is one of those sectors in the world where language barriers can pave the way for disastrous results. Many non-native English speakers that are victims of Limited English Proficiency – LEP fail to narrate their situation to a healthcare provider, which leads to inaccurate diagnosis. Along with the hospital, even pharmacies suffer significantly due to the language barrier.

Currently, 9% of the entire population of the United States of America is a victim of Limited English Proficiency. The language barrier exposes their health to great risk as they do not receive the right instructions about their medication.

Here are some of the key areas where pharmacies can overcome language barriers and provide the non-native English speakers effective instructions about their medications.

Health Literacy

According to the studies, people with Limited English Proficiency have a difficulty understanding the instructions provided by pharmacists about their medication. The fundamental part of healthcare literacy is to understand the instructions of the pharmacists.

With translation services, pharmaceutical companies can translate the instructions and labels on medicines in different languages to help people with Limited English Proficiency better understand their medications.

Customer Relationships

One of the most crucial aspects of quality health care is that the patient fully understands their prescription. Many non-native English speakers face difficulty in understanding their prescription when the pharmacies do not have a professional interpreter.

When pharmacies hire a professional and industry-specific interpreter, they can provide people with Limited English Proficiency with top-quality assistance. They help people understand their prescriptions perfectly and can even clarify any queries they have regarding their medications.

Compliance with Regulations

According to the Affordable Care Act, no entity in the US has permission to discriminate based on race, color, religion, language, and disability. Any pharmacy that is operating on the federal funds has to provide meaningful access to the customers, regardless of their disability, race, or religion. By having a reliable interpreter on board, the pharmacies can provide their services in compliance with the Affordable Care Act and the Americans with Disability Act.

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