Hospital Video Remote Interpreting
When it comes to creating an inclusive environment and staying in compliance with the Americans with Disabilities Act (ADA) regulations, there is something that hospitals have in common. The vast majority of hospitals utilize American Sign Language interpreters through Video Remote Interpreting (VRI) system.
Even though it is generally known that On-Site Interpreting is by far the most superior and comprehensive method of interpreting due to numerous reasons with the major reason being the ability to read facial expressions, gestures, and hand movements in a multidimensional manner, the hospitals still choose to utilize Video Remote Interpreting (VRI) instead of On-Site Interpreting. Here are some reasons why Video Remote Interpreting (VRI) works better for hospitals:
- Hospitals typically receive walk-in patients and it is unrealistic to schedule an American Sign Language interpreter to come to the hospital’s premises within minutes.
VRI solution: FIA Interpreting has a wide and far-reaching network of American Sign Language Video Remote interpreters who are ready to facilitate communication remotely from a secure location with an average connection time of 15 seconds. FIA Interpreting’s Video Remote Interpreting system is completely HIPAA and GDRP compliant.
- In fact, American Sign Language interpreters are sacred! We have an approximate ratio of 1 American Sign Language interpreter to 3 Deaf individuals in specific regions. A hospital can receive multiple Deaf patients at the same time and it is highly improbable to find several American Sign Language interpreters who will be available at a moment’s notice.
VRI solution: FIA Interpreting’s elastic and scalable Video Remote Interpreting system allows multiple American Sign Language interpreters to be utilized at the same time. FIA Interpreting has interpreters all over the United States who are vetted and qualified to provide interpreting services. Instead of limiting to the hospital’s proximity, FIA Interpreting’s Video Remote Interpreting system allows the hospital to use American Sign Language interpreters from anywhere in the United States.
- From a health perspective, it is sometimes best to minimize the number of people in a single room, especially after what we learned from the COVID pandemic.
VRI solution: FIA Interpreting’s Video Remote Interpreting allows an American Sign Language interpreter to be “in the same room” as the doctor and patient without actually being there!
- It can be difficult to schedule on-site American Sign Language interpreters accurately due to the uncertainty of the hospital stay duration. The duration of hospital stay varies depending on the case severity, how busy the hospital is, availability of doctors, and many other factors. We can’t expect an on-site American Sign Language interpreter to be able and willing to stay as long as needed when interpreters are humans themselves and they have other jobs and commitments too.
VRI solution: By utilizing FIA Interpreting’s Video Remote Interpreting system, our interpreters can effortlessly transfer sessions to other interpreters. If our interpreter’s shift has ended and needs to sign off, the interpreter will simply transfer the call to another interpreter within 15 seconds. Also, if the patient does not feel comfortable with the interpreter (i.e. female patient prefers a female interpreter due to the nature of the case), the interpreter can also easily transfer the call to a more fitting interpreter.
As mentioned above, since the COVID-19 pandemic shook our society and changed the angle of our perspective, Virtual Interpreting and Video Remote Interpreting have been excellent solutions to minimize the risks of transmitting the virus. Instead of hiring an on-site American Sign Language interpreter and having an extra person in the room, hospitals can now break language barriers without needing a third person in the room.
FIA Interpreting’s Video Remote Interpreting system is fully scalable and user-friendly. Set up your free demo with us now at https://www.frederickinterpreting.com/demovri/! Alternatively, reach out to us by calling us at 240-409-7972 or emailing us at firstname.lastname@example.org.